Terms and Conditions
Dear Bride-to-be,
What may simply be seen as a wedding dress to many is so much more to us: it represents a journey toward self-love in the dress of your dreams. We are here to accompany you every step of the way, whenever you feel ready!
With a keen eye for detail, we bring you to your dream dress in a relaxed and comfortable environment. Find breathtaking bridal fashion with us that celebrates your love for yourself.
The search for your wedding dress is filled with a range of emotions – attention to detail | warmth | honesty | kindness | lightness | sensitivity, and perhaps some uncertainty at times. NO WORRIES, we are here for you and will walk this emotional journey hand in hand with you. That is why it is important to us to communicate our process to you transparently and clearly so that you are well-informed. After all, we want to make your time with us in the atelier as beautiful and light as possible – because it’s only when you take quiet steps that you find your way straight into the heart. Please take the time to carefully read our roadmap, the Terms and Conditions, and feel assured should any questions arise.
Together, we will create goosebumps moments that will resonate long after the YES! to the dress.
Your finora moment is something truly special. You step into your most beautiful version in a world where you can let go and feel completely at ease. We will gently and honestly guide you, allowing you to grow into your bridal persona and celebrate your purest and most authentic self. Cheers to that!
You are not just another customer to us. We welcome you exclusively at a time of your choice.
From Monday to Saturday, we welcome you by appointment exclusively at the finora Bridal Atelier in the picturesque Hietzing, Maxingstraße 4a. With expertise and finesse, we will help you discover which bride you want to be and which style suits you best. Your styling, including a Champagne Shower (figuratively speaking), is on us. Your well-being and that of your loved ones is our top priority. With refreshing drinks, sparkling water, and coffee, you will feel completely at ease during your fitting. And since sometimes a little sweetness is needed, there may be a kiss or two… or three.
The investment for your finora moment is € 90 – and as your perfect dress awaits you here as a finorabride, the price of your dress will, of course, be reduced by this amount.
Your 90 Minutes. Self-love booster included.
We allocate 90 minutes exclusively for you. Sometimes, even after this time, the heart and mind may still be in disagreement – we are here to support you. Should you need more time and space to make your decision, we recommend scheduling another appointment. But here’s a little secret: if you feel the vibe like we do, it is nearly impossible for such a conflict to arise. As emotional caretakers, feel free to bring a maximum of two loved ones to accompany you, so you can still focus on yourself. What’s booked, stays booked: Appointments are binding. If not canceled within 48 hours, the € 90 no-show fee will apply.
Say YES! Book your appointment now.
You can purchase the most beautiful wedding dresses in the world from us, selected with care and high-quality standards. Ideal for the decisive finora bride. Because you deserve it, and so do we, our bridal dresses can be paid for in cash, by credit/debit card, or via bank transfer. The full amount will be due, and with payment and handover, your dream dress becomes entirely yours – along with the responsibility for its care, storage and protection. Exclusively in Austria, you will find the dresses from the London luxury label LOVE STORY LONDON, as well as the high-end gowns from the Cape Town-based label ALENA LEENA in our bridal atelier. Made from the finest fabrics and custom-tailored, these dream dresses are ready-to-order for you. Handcrafted with love, delivery times (depending on the designer) range from 4-8 months. Express orders are, of course, possible, and additional costs may apply. Please note: delivery times are estimates. In rare cases, delays may occur that are beyond our control (e.g. production or shipping). We kindly ask for your understanding that such delays do not give rise to any claims. The price of your dream dress is set by the label, and any changes will incur additional charges upon consultation. As a #finorabraut, the total purchase price will be due upon finalizing the contract. Payment is happily accepted in cash, via credit/debit card, or bank transfer. All prices are total prices and include all taxes and fees.
Alterations, cleaning, or tailoring costs are not included in the purchase price. However, we are happy to offer you a special service and connect you with our tailoring experts nearby, who can make adjustments to length, bust, or fit according to your wishes, bringing your dream dress to new brilliance – for the most beautiful version of you. Upon pickup, you will of course have the opportunity to carefully inspect your dress. To ensure we can properly address any concerns, we kindly ask you to point out any visible issues at the time of collection. Purchased dresses cannot be returned. After handover, we cannot assume responsibility for any damages, soiling or changes to your body measurements (e.g. due to pregnancy, weight changes or similar circumstances). By signing the invoice, the #finorabraut confirms their agreement with the applicable Terms and Conditions, the measurements taken, and the order in the agreed size. Appointments not canceled within 48 hours will incur a € 90 no-show fee.
We are here for you!
If you are unable to pick up your dream dress within a reasonable period of 2 weeks, we will be happy to store it for you until an agreed-upon pick-up date. #gotyourback. A storage fee of €15 per week will apply, and this will be invoiced on the day of pickup. While we take great care of your dress, we kindly ask for your understanding that we cannot assume liability for unforeseen circumstances.
Treat yourself to the finora moment to the fullest because you mean the world to us.
We love to admire our bridal atelier from different perspectives. Therefore, you are welcome to capture your special moments in our beautiful atelier with photos before the fitting begins. Entering the gallery and viewing the designer dresses is only allowed in the presence of a styling expert. During your fitting, this special space belongs entirely to you.To allow you to fully connect with yourself, your feeling & this moment, we kindly ask you to refrain from taking photos or videos during the fitting.Phones can take a little break here – because what you feel in this moment cannot be captured on a screen, but is created within you.Enjoy your fitting unplugged, immerse yourself in this moment & remember the feeling you have – because only when you are fully present with yourself can it stay with you for a lifetime. This is our one small house rule, and we kindly ask you to respect it – so your finora experience can truly remain yours. Should this not be respected, we reserve the right – to preserve the special atmosphere of this moment – to end the fitting early.
Together, we will crown you in your most beautiful version.
All accessories can be purchased by finora brides at special conditions – first come, first served ♡ A deduction from the fitting fee of € 90 is only possible if you purchase a wedding dress, not if you are solely purchasing accessories.
Purchased accessories are non-refundable.
Your GO for self-love & love for others.
If you find your perfect dress with us, you will not only shine like a happy bride, but your bridal love will also do good elsewhere. With your investment in self-love, you are supporting fairly paid seamstresses worldwide, helping designers who love what they do, and leaving a small, but significant footprint to help revolutionize fair fashion in the bridal world. Where people come together with heart, things may not always run perfectly – should anything not feel quite right, we kindly ask you to reach out to us directly. Together, we will always find a good solution. Cheers – to you!
Legal Notes - This is not our creation, but we must provide the following legal information:
After the contract is concluded (either verbally or by signing the invoice), you may not withdraw from the contract. Offers, deliveries, and services are provided exclusively based on these Terms and Conditions. There are no oral side agreements. Any special arrangements will be made in writing between finora Bridal Atelier and the future bride. Terms and conditions of the customer that contradict or differ from these are only valid if confirmed in writing. Oral side agreements are not valid, and any departure from the written form must also be in writing. Unless otherwise agreed, Austrian law applies between the contracting parties. The application of UN sales law and conflict-of-law rules is expressly excluded. In case of disputes, the competent court in Vienna will have exclusive jurisdiction. We act with the utmost care & dedication. Liability applies only within the framework of legal regulations and in cases of intent or gross negligence.Further claims, particularly for consequential damages, are excluded to the extent permitted by law. The contract is concluded by signing the invoice. Appointments that are not canceled within 48 hours will be charged a € 90 no-show fee.
